Support

A practical support structure around model selection, sample review, project coordination and after-sales communication.

01

If you use the machine you bought from us for a long time and somehow it got damaged. You just need to contact our staff, we will help you find the cause of the problem and provide solution for it.

02

To maintain efficiency over the long term, the machine needs to be maintained regularly, please make sure you perform maintenance every few months.

03

We understand that installing a new machine can be a daunting task. But don’t worry about it, our engineer will be here to help you install your packing machine.

04

If you have never used a packaging machine before, you are welcome to get trained by our well-trained team. They will tell you everything that you need to know to operate these machines by yourself.

Support Modules

01

Pre-Sales Review

  • Packaging method review
  • Basic parameter alignment
  • Suggested machine direction
  • Sample test discussion
  • Documentation and image support
Pre-sale service
02

Project Coordination

  • Configuration confirmation
  • Production progress updates
  • Commissioning document preparation
Pre-sale service
03

After-Sales Support

  • Operation issue follow-up
  • Remote document assistance
  • Spare parts and maintenance notes
  • Ongoing support for future projects
Pre-sale service
04

Senior Engineers

  • We have an experienced team of mechanical engineers and technicians who can provide remote or on-site technical support to you.
Pre-sale service